Support
FAQ
Everything you need to know about your Lil Hottie. Search below or browse by topic.
Support
Everything you need to know about your Lil Hottie. Search below or browse by topic.
What Lil Hottie is, what comes with it and how it works.
Lil Hottie measures approximately 27 x 18 x 5 cm and weighs approximately 1.35 kg when filled. The supplied charging cable is approximately 95 cm long.
Measurements are approximate and may vary slightly between units. For the strap, see What size is the body strap?
The matching body strap is approximately 116.5 cm long and is intended to help position Lil Hottie over clothing around the belly or lower back. It is optional and is not required to use the product.
If you require a longer strap, contact Customer Care before ordering to discuss available options.
Yes. The Lil Hottie Charger is available separately as a replacement or additional charger for your Lil Hottie. Choose your colour on the product page. The heat pack is not included.
Standard shipping is free when your order includes a Hottie, or your order reaches A$100 (the equivalent amount in NZD). Otherwise, postage is calculated at checkout. We ship to Australia and New Zealand.
Charging, safe use, cleaning, care and travel.
Lil Hottie has built-in temperature control and an automatic shut-off during charging. These features do not replace the instructions in the user manual, and Lil Hottie must be disconnected before use.
For safe use:
Before flying, check with your airline whether Lil Hottie can travel in your carry-on or checked baggage. Airport security officers make the final decision about items passing through screening.
International flights: For flights departing Australia or New Zealand, carry-on liquids and gels are generally limited to containers of 100 mL or less. Check the rules for every part of your journey, including connections. These restrictions can also apply to Australian domestic flights departing from an international terminal.
Domestic flights and checked baggage: The international carry-on liquid limits do not apply to most Australian domestic flights, New Zealand domestic flights or checked baggage. Other airline and safety restrictions still apply, so confirm acceptance before packing.
Our Safety and Care page includes product specifications to help with your enquiry. Read the current Australian airport security guidance or New Zealand airport security guidance before travelling.
Shipping options, dispatch and delivery.
Payments, returns, warranty and customer care.
We offer 30-day change-of-mind returns across Australia and New Zealand for eligible unused items in their original condition with all original packaging. This is not a product trial.
Contact us within 30 days of receiving your order. For a change-of-mind return to be eligible, the item must be:
To start a return, please contact our team first via hello@lilhottie.com.au. Please wait for approval and return instructions before sending the item back.
You are responsible for return postage for an approved change-of-mind return. If the product is confirmed to have a fault covered by applicable consumer guarantees or our warranty, Lil Hottie will cover reasonable return postage costs and any applicable replacement delivery costs.
If your change-of-mind return is approved after inspection, we'll process the refund to your original payment method. Please allow a few business days for the funds to appear in your account, depending on your bank or payment provider.
Faulty Products and Assessment
If your Lil Hottie is faulty, damaged or not operating as intended, please stop using it and contact hello@lilhottie.com.au with your order number and a description of the issue.
We may require the product to be returned to our warehouse for assessment before determining the appropriate remedy. Where a return is required, we will normally need to receive and assess the product before a refund, replacement or other remedy is provided, unless we agree otherwise or applicable consumer law requires otherwise.
Please contact us before returning your product so we can provide the appropriate return instructions. Where applicable, we may provide a prepaid return shipping label.
Once the returned product has been received, we will assess the reported issue within a reasonable time and advise you of the outcome. Depending on the nature of the fault and your rights under applicable consumer law, the appropriate remedy may include a repair, replacement or refund.
If the product is confirmed to have a fault covered by applicable consumer guarantees or our warranty, Lil Hottie will cover reasonable return postage costs and any applicable replacement delivery costs.
If, after assessment, the product is found not to be faulty or the issue is not covered by applicable consumer guarantees or our warranty — for example, where damage has resulted from misuse, accidental damage or use contrary to the product instructions — we will contact you to discuss the available options.
The 30-day change-of-mind return period, including requirements that products be unused and in their original packaging, does not apply to faulty-product claims. Original packaging is not required for a faulty-product claim.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or New Zealand Consumer Guarantees Act 1993.
Every Lil Hottie includes a 12-month warranty from the original purchase date covering manufacturing defects in materials and workmanship under normal household use. The same warranty and claims process applies in Australia and New Zealand. This warranty is additional to statutory consumer rights.
If your Lil Hottie is faulty, damaged or not operating as intended, please stop using it and contact hello@lilhottie.com.au with your order number and a description of the issue.
We may require the product to be returned to our warehouse for assessment before determining the appropriate remedy. Where a return is required, we will normally need to receive and assess the product before a refund, replacement or other remedy is provided, unless we agree otherwise or applicable consumer law requires otherwise.
Please contact us before returning your product so we can provide the appropriate return instructions. Where applicable, we may provide a prepaid return shipping label.
If the product is confirmed to have a fault covered by applicable consumer guarantees or our warranty, Lil Hottie will cover reasonable return postage costs and any applicable replacement delivery costs.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or New Zealand Consumer Guarantees Act 1993.