Policies
12-Month Warranty
Every Lil Hottie includes a 12-month warranty from the original purchase date covering manufacturing defects in materials and workmanship under normal household use. The same warranty and claims process applies in Australia and New Zealand. This warranty is additional to statutory consumer rights.
Last updated: August 2026
What the Warranty Covers
The 12-month warranty covers manufacturing defects in materials and workmanship under normal household use. It does not cover damage caused by misuse, accidental damage, tampering, unauthorised repair or use contrary to the supplied instructions.
How to Make a Claim
Email hello@lilhottie.com.au with your order number, a description of the issue and clear photos or video where possible. Stop using the product while the claim is assessed. Lil Hottie may ask for the product to be returned for inspection before confirming the outcome.
Assessment, Remedy and Costs
If a warranty claim is confirmed, Lil Hottie will provide an appropriate remedy and cover reasonable return or replacement costs. Any expenses approved by Lil Hottie will be reimbursed using the agreed method after supporting receipts are supplied.
Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
New Zealand
For New Zealand customers, this warranty operates in addition to rights and remedies under the Consumer Guarantees Act 1993. Those rights may continue beyond the 12-month warranty period where the law requires.
Warranty Provider
Lil Hottie Pty Ltd, 12 Garema Circuit, Kingsgrove NSW 2208, Australia. Email hello@lilhottie.com.au or phone +61 404 008 833.
For change-of-mind returns, read our Returns Policy.