Returns

If your Lil Hottie is faulty, damaged or not operating as intended, please stop using it and contact hello@lilhottie.com.au with your order number and a description of the issue.

We may require the product to be returned to our warehouse for assessment before determining the appropriate remedy. Where a return is required, we will normally need to receive and assess the product before a refund, replacement or other remedy is provided, unless we agree otherwise or applicable consumer law requires otherwise.

Please contact us before returning your product so we can provide the appropriate return instructions. Where applicable, we may provide a prepaid return shipping label.

Once the returned product has been received, we will assess the reported issue within a reasonable time and advise you of the outcome. Depending on the nature of the fault and your rights under applicable consumer law, the appropriate remedy may include a repair, replacement or refund.

If the product is confirmed to have a fault covered by applicable consumer guarantees or our warranty, Lil Hottie will cover reasonable return postage costs and any applicable replacement delivery costs.

If, after assessment, the product is found not to be faulty or the issue is not covered by applicable consumer guarantees or our warranty — for example, where damage has resulted from misuse, accidental damage or use contrary to the product instructions — we will contact you to discuss the available options.

The 30-day change-of-mind return period, including requirements that products be unused and in their original packaging, does not apply to faulty-product claims. Original packaging is not required for a faulty-product claim.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or New Zealand Consumer Guarantees Act 1993.