Returns

30-Day Change-of-Mind Returns

Contact us within 30 days of receiving your order. For a change-of-mind return to be eligible, the item must be:

Conditions

• In its original, unused condition.
• Returned with all original packaging and accessories.
• Free from any damage, marks or signs of use.

How to Return

Email us at hello@lilhottie.com.au before sending your order back. Please wait for approval and return instructions before sending the item back.

Return Postage

You are responsible for return postage for an approved change-of-mind return. If the product is confirmed faulty, Lil Hottie will cover reasonable return or replacement costs.

Faulty Products

The 30-day window, unused-item conditions and original-packaging conditions do not apply to faulty products. If your Lil Hottie is faulty, damaged or not operating as intended, stop using it and contact Customer Care so we can assess the issue and provide an appropriate remedy. If the product is confirmed faulty, Lil Hottie will cover reasonable return or replacement costs.

This policy applies consistently across Australia and New Zealand. Nothing in it excludes or limits rights or remedies under applicable consumer law, including the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993.

Refund Timeline

If your change-of-mind return is approved after inspection, we'll process the refund to your original payment method. Please allow a few business days for the funds to appear in your account, depending on your bank or payment provider.